Privacy Policy

Last Updated: 30 October 2026

1. Introduction

Welcome to BilByl.

BilByl is an online retail store owned and operated by Yusrix Trading L.L.C., Dubai, United Arab Emirates.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, purchase products, contact us or subscribe to our communications.

Yusrix Trading L.L.C. is responsible for determining how personal data collected through BilByl is processed, subject to applicable data protection laws.

By using our website, you acknowledge that you have been informed of the practices described in this policy. Where consent is legally required, we will request it separately.

2. Information We Collect

Depending on how you interact with BilByl, we may collect the following information:

Personal and Contact Information

• Full name

• Email address

• Telephone number

• Billing and delivery addresses

Order and Transaction Information

• Products purchased

• Order details and purchase history

• Payment status and transaction references

• Delivery and fulfilment information

• Return, refund and warranty enquiries

Payment Information

Payments are processed through authorised payment service providers, including Stripe.

We may receive payment confirmations, transaction references and other information necessary to manage orders, payments and refunds.

We do not intentionally store complete payment card numbers in our own customer records.

Website and Technical Information

Our website and service providers may collect technical information such as IP address, browser type, device information, website activity and cookies.

Customer Communications

When you contact us through our website, email or other support channels, we may collect your contact details, messages and relevant information needed to respond to your enquiry.

3. How We Use Your Information

We use personal information for the following purposes:

• Processing, confirming and fulfilling customer orders.

• Arranging deliveries through courier and logistics partners.

• Processing payments, refunds, returns and warranty requests.

• Responding to customer enquiries and providing support.

• Sending essential order, payment and delivery notifications.

• Maintaining and improving website functionality, security and performance.

• Detecting and preventing fraud, misuse and unauthorised activities.

• Maintaining business, accounting and transaction records.

• Complying with applicable legal and regulatory requirements.

• Sending optional promotional communications where valid consent has been obtained.

We process personal information only where permitted under applicable data protection laws, including where necessary to fulfil an order, comply with legal obligations or pursue other lawful purposes.

4. Newsletter and Marketing Communications

BilByl offers an optional newsletter subscription through which customers may receive information about new products, special offers and other store updates.

We may send promotional communications occasionally, depending on product launches and available offers.

Newsletter subscriptions are voluntary and are separate from placing an order or contacting customer support.

We will not automatically subscribe customers to promotional emails merely because they place an order.

You may withdraw your marketing consent at any time by following the unsubscribe instructions provided in promotional emails or contacting us directly.

Withdrawing consent will not affect essential communications relating to your orders, payments, deliveries or customer service.

We do not sell newsletter subscriber lists to third-party advertisers.

5. Sharing Information With Third Parties

We may share personal information with trusted service providers where necessary to operate BilByl.

These may include:

Website and E-commerce Services

Hostinger and related service providers supporting website hosting, online store functionality, customer orders and website forms.

Payment Processing

Stripe and other authorised payment service providers involved in processing transactions, refunds and payment-related security checks.

Courier and Logistics Providers

Delivery partners that require relevant customer information, such as name, delivery address and contact number, to fulfil orders.

Professional and Technical Services

Service providers assisting with technical support, business administration, accounting, security or other necessary operations.

Legal and Regulatory Authorities

Government authorities or other parties where disclosure is required or permitted by applicable law.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

We do not sell customers' personal information to third-party advertisers.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, shopping cart operations, security and website performance.

Depending on the services enabled, cookies may also help us understand website usage and improve the shopping experience.

Some cookies may be provided by third-party services integrated into our website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or tracking technologies.

You may be able to control certain cookies through your browser settings or any cookie preference tools made available on our website.

Disabling certain cookies may affect website functionality.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Personal information may be stored or processed using systems operated by our authorised website, e-commerce, payment and other service providers.

Access to customer information is limited according to operational requirements.

While we take reasonable precautions, no internet-based service or electronic data transmission can be guaranteed to be completely secure.

8. International Data Processing

Some of our technology and payment service providers may process or store personal information outside the United Arab Emirates.

Where international data transfers occur, we will take appropriate steps to comply with applicable UAE data protection requirements.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing customer orders and providing after-sales support.

• Handling returns, refunds and warranty enquiries.

• Maintaining accounting and business records.

• Complying with legal and regulatory obligations.

• Managing newsletter subscriptions and consent records.

Retention periods may differ depending on the type of information and applicable requirements.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal obligations.

10. Your Privacy Rights

Subject to applicable UAE data protection laws and relevant legal exceptions, you may have rights relating to your personal information, including:

• Requesting information about how your personal data is processed.

• Requesting access to your personal information.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of personal information in applicable circumstances.

• Requesting restriction or cessation of certain processing activities.

• Withdrawing consent where processing is based on consent.

• Requesting transfer of personal information where applicable.

• Objecting to certain processing activities where permitted by law.

To exercise any applicable rights, please contact us using the details provided below.

We may request reasonable information to verify your identity before processing certain requests.

Some requests may be subject to exceptions or retention obligations established by applicable law.

11. Children's Privacy

BilByl is intended for customers who are legally permitted to make online purchases.

We do not knowingly collect personal information from children for independent purchasing or promotional purposes without any consent or authorisation required by applicable law.

If you believe that personal information relating to a child has been provided inappropriately, please contact us.

12. Links to Third-Party Websites

Our website may contain links to external websites or services that are not operated by BilByl.

We are not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review the privacy policies of external websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or applicable legal requirements.

Any updates will be published on this page with a revised date.

Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Information

For questions about this Privacy Policy, requests concerning your personal information or other privacy-related enquiries, please contact:

BilByl

Operated by Yusrix Trading L.L.C.

Dubai, United Arab Emirates

Email: info@yusrix.com

You may also contact us through the Contact Us page on our website.